Terms of Service

1. Scope and Parties

1.1 Applicability

These Terms of Service ("Terms") govern the use of the Strajist AI visibility tracking platform and related services ("Service") provided by Strajist AI Yazılım A.Ş. ("Provider," "we," "us," or "our"). By accessing or using the Service, you ("Customer," "you," or "your") agree to be bound by these Terms.

1.2 Business Customers Only

The Service is intended solely for business customers (B2B). By using the Service, you represent and warrant that you are acting in your capacity as a business, trader, or commercial enterprise, and not as a consumer. Consumer protection laws and regulations shall not apply to the contractual relationship between us.

1.3 Exclusion of Customer's Terms

Any general terms and conditions of the Customer that conflict with, supplement, or deviate from these Terms shall not apply, even if we do not expressly object to them. These Terms shall apply exclusively.

2. Services Provided

2.1 Core Service Description

Strajist AI provides an AI visibility tracking platform that enables Customers to monitor and analyze how their brands appear in AI-generated responses across 8 AI platforms: ChatGPT, Claude, Gemini, Perplexity, Grok, Microsoft Copilot, Google AI Mode, and Google AI Overviews.

What We Provide:

• Dashboard access to AI visibility metrics and analytics
• Share of Voice analysis across AI platforms
• Competitor visibility tracking and comparison
• Source analysis and citation tracking
• Historical trend data and reporting
• API access (where included in subscription plan)

2.2 Limitations of Service

What We Do Not Control:

• The content, accuracy, or completeness of AI-generated responses from third-party AI platforms
• Changes to third-party AI platform algorithms, policies, or availability
• The ranking or positioning of Customer brands in AI responses
• Business outcomes resulting from AI visibility data

No Guaranteed Results: The Service provides visibility data and analytics only. We do not guarantee any specific business outcomes, improvements in AI visibility, or changes in how AI platforms reference or recommend your brand.

2.3 Service Modifications

We reserve the right to modify, update, or enhance the Service at any time. For material changes that significantly reduce core functionality, we will provide at least 30 days' advance notice via email or in-platform notification. Continued use after such notice constitutes acceptance of the modified Service.

3. Service Levels; Maintenance and Interruptions

3.1 Target Availability

We target 99% monthly uptime for the Service, calculated as the percentage of time the core platform is accessible during any calendar month, excluding scheduled maintenance windows.

3.2 Scheduled Maintenance

We perform routine maintenance to improve and secure the Service. Where possible, scheduled maintenance will be conducted outside of typical business hours and with reasonable advance notice. Scheduled maintenance periods are excluded from uptime calculations.

3.3 Unscheduled Downtime

In the event of unscheduled downtime due to technical issues, we will use commercially reasonable efforts to restore the Service as promptly as possible and, where appropriate, provide status updates.

3.4 Exclusions from Service Levels

The following are excluded from service level calculations and do not constitute a breach of these Terms:

• Force majeure events (natural disasters, war, government actions, pandemics, etc.)
• Issues caused by third-party AI platforms or their APIs
• Problems resulting from Customer's systems, networks, or Internet connectivity
• Outages caused by Customer's actions or breach of these Terms
• Scheduled maintenance with prior notice

4. Use Requirements and Customer Obligations

4.1 Customer Responsibilities

Customer agrees to:

• Use the Service only for lawful business purposes
• Provide accurate and complete registration information
• Maintain the confidentiality and security of account credentials
• Not share login credentials beyond authorized users within Customer's organization
• Promptly notify us of any unauthorized access or security breach
• Ensure that use of the Service complies with all applicable laws and regulations

4.2 Prohibited Uses

Customer shall not:

• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
• Copy, reproduce, or create derivative works of the Service or any part thereof
• Use automated systems, bots, or scripts to access the Service beyond intended API usage and rate limits
• Attempt to circumvent security measures or access controls
• Interfere with or disrupt the Service or its infrastructure
• Resell, sublicense, or redistribute the Service without express written authorization
• Use the Service for competitive analysis of our platform itself
• Use the Service in any way that violates third-party rights or applicable law

4.3 Consequences of Breach

Violation of the above requirements may result in immediate suspension or termination of access to the Service without refund. We reserve the right to take legal action for material breaches.

5. Intellectual Property and Data

5.1 Provider's Intellectual Property

All intellectual property rights in and to the Service, including but not limited to software, algorithms, user interfaces, documentation, and trademarks, are and shall remain the exclusive property of the Provider. These Terms do not transfer any ownership rights to Customer.

5.2 License Grant to Customer

Subject to these Terms and payment of applicable fees, we grant Customer a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during the subscription term solely for Customer's internal business purposes.

5.3 Customer Data

Customer retains all ownership rights in the data Customer provides to or generates through the Service ("Customer Data"). By using the Service, Customer grants us a limited license to process Customer Data solely as necessary to provide the Service.

5.4 Data Upon Termination

Upon termination of the subscription, Customer may request export of Customer Data in a machine-readable format within 30 days. After this period, we will delete Customer Data from our systems in accordance with our data retention policies, except where retention is required by law.

6. Fees, Payment Terms, and Set-off

6.1 Fee Structure

Subscription fees are as displayed on our pricing page or as specified in an individual order form or agreement. All fees are quoted in the applicable currency and are exclusive of taxes unless otherwise stated.

6.2 Billing and Payment

Fees are billed in advance on a monthly or annual basis, as selected by Customer. Payment is due within 14 days of invoice date. We accept payment by credit card, bank transfer, or other methods as indicated.

6.3 Late Payment

If payment is not received within 14 days of the due date, we may charge interest at the rate of 9 percentage points above the base interest rate. We reserve the right to suspend access to the Service until outstanding amounts are paid in full.

6.4 Price Changes

We may modify pricing with at least 30 days' advance notice. Price changes will take effect at the next renewal period following the notice. Customer may terminate the subscription before the new pricing takes effect.

6.5 Set-off

Customer may only set off claims against payment obligations where such claims are undisputed or have been established by final court judgment.

6.6 Payment Processor (Merchant of Record)

All payments for the Service are processed by Paddle.com Market Limited ("Paddle"), which acts as our Merchant of Record. This means that Paddle is the entity that formally sells the Service to you. By purchasing a subscription, you also agree to Paddle's terms of service and privacy policy.

As Merchant of Record, Paddle is responsible for:

• Processing all payment transactions (credit card, PayPal, and other supported methods)
• Issuing invoices and receipts on behalf of Strajist AI
• Handling applicable sales tax, VAT, and other transaction taxes
• Managing chargebacks and payment disputes

For payment-related inquiries, you may contact Paddle directly or reach out to us at billing@strajist.ai. For more information, please review Paddle's Terms of Use and Paddle's Privacy Policy.

7. Free Trial Period

We may offer a free trial period for new Customers. During the trial:

• Access to the Service is provided at no charge for the specified trial duration
• Certain features may be limited or restricted during the trial period
• No payment information is required to start a trial (unless otherwise specified)
• Either party may terminate the trial at any time without cause
• At the end of the trial, access will be converted to a paid subscription if Customer chooses to continue, or access will be revoked

These Terms apply fully during any trial period. Trial availability and duration are at our discretion.

8. Warranty

8.1 Service Warranty

We warrant that the Service will perform substantially in accordance with its documentation during the subscription term. In the event of a material defect, our sole obligation is to use commercially reasonable efforts to correct the defect.

8.2 Exclusions

This warranty does not apply to:

• Issues arising from Customer's misuse or unauthorized modification of the Service
• Third-party software, platforms, or integrations
• Minor or insignificant impairments that do not materially affect functionality
• Features explicitly marked as "beta" or "experimental"

8.3 Customer's Duty to Report

Customer must notify us of any defects promptly upon discovery. Failure to report defects in a timely manner may limit available remedies.

9. Limitation of Liability

9.1 Unlimited Liability

We have unlimited liability for:

• Damages caused by intentional misconduct or gross negligence
• Injury to life, body, or health
• Fraud or fraudulent misrepresentation
• Liability under mandatory statutory provisions

9.2 Limited Liability for Slight Negligence

In cases of slight negligence, we are liable only for breach of essential contractual duties (cardinal duties), and such liability is limited to:

• Foreseeable, typically occurring damages
• The total fees paid by Customer in the 12 months preceding the event giving rise to the claim

9.3 Exclusion of Damages

To the maximum extent permitted by law, we exclude liability for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Punitive or exemplary damages

9.4 Customer Indemnification

Customer shall indemnify and hold us harmless from any third-party claims arising from Customer's breach of these Terms, misuse of the Service, or violation of applicable law.

10. Term and Termination

10.1 Contract Term

Subscriptions are offered on monthly or annual terms as selected by Customer. Subscriptions automatically renew for successive periods of the same duration unless terminated in accordance with these Terms.

10.2 Ordinary Termination

Either party may terminate the subscription by providing written notice:

• Monthly subscriptions: At least 30 days before the end of the current billing period
• Annual subscriptions: At least 30 days before the renewal date

10.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party:

• Commits a material breach that is not cured within 14 days of notice
• Becomes insolvent, bankrupt, or ceases operations

10.4 Effects of Termination

Upon termination:

• Access to the Service is revoked at the end of the billing period (or immediately for termination for cause)
• Customer may export data within 30 days of termination
• Customer Data will be deleted after the 30-day export period
• Refund eligibility is determined in accordance with Section 10.5 below

10.5 Refund Policy

All payments for the Service are processed by Paddle.com Market Limited ("Paddle"), acting as the Merchant of Record. Strajist AI Yazılım A.Ş. does not independently process payments, issue refunds, or determine refund eligibility.

Refunds, cancellations, and consumer withdrawal rights are handled entirely by Paddle in accordance with Paddle's Invoiced Consumer Terms.

To request a refund, please contact Paddle directly through the payment receipt or invoice you received at the time of purchase.

12. Data Migration / EU Data Act Compliance

In accordance with applicable data portability requirements, including the EU Data Act:

• Customer has the right to switch to another provider with at least 2 months' notice
• Upon request, we will provide Customer Data in a machine-readable format (JSON, CSV, or as otherwise agreed)
• We will not impose technical or contractual barriers to switching
• Reasonable assistance for data migration is available; fees may apply for extensive technical support beyond standard export functionality

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Strajist AI is registered, without regard to its conflict of law principles.

The courts of the jurisdiction in which Strajist AI is registered shall have exclusive jurisdiction over any disputes arising from or related to these Terms or the use of the Service.

14. Reference Use

We may identify Customer as a user of the Service and use Customer's company name and logo for marketing and promotional purposes (e.g., customer lists, case studies with permission). Customer may object to such use at any time by providing written notice to legal@strajist.ai, and we will remove Customer's references within 30 days.

15. Final Provisions

15.1 Changes to Terms

We may modify these Terms from time to time. We will provide at least 30 days' advance notice of material changes via email or in-platform notification. Continued use of the Service after the effective date of changes constitutes acceptance of the modified Terms. If you do not agree to the modified Terms, you may terminate your subscription before the changes take effect.

15.2 Written Form

No modification, waiver, or amendment of these Terms shall be effective unless in written form (including email). Oral agreements or representations shall not be binding.

15.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

15.4 Entire Agreement

These Terms, together with any applicable order form or subscription agreement, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, representations, and understandings.

15.5 Language

These Terms are provided in English. In the event of any conflict between translations, the English version shall prevail.

15.6 Contact Information

For questions about these Terms, please contact us: